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Frequently Asked Questions

Who Should Use a Stairlift?
Stairlifts are appropriate for anyone who has difficulty walking up or down the stairs. Using a stairlift can prevent falls, which is the number one cause of injuries and deaths from injury among elderly people.
My stairway has a turn in it. Can a stairlift be installed?
YES! HME offers customizable curved stairlifts that can be installed in almost any stairway. Depending on your staircase, another option we offer is a combination of multiple stairlifts, such as two straight stairlifts, which may be more economical.
How wide do my stairs need to be to install a Stairlift?
Most standard stairways are more than wide enough to install a stairlift. Typically a minimum of 30 inches is enough room to install a stairlift with lots of room left over for others to use the stairs.
How long does installation take?
Depending on your stairway and home, installation only takes approximately 4-6 hours for standard straight stairlifts, and less than a day for custom curved stairlifts.
What is the installation process?
Our trained technicians take about a half day to install a stairlift on-site. Stairs are measured in advance, and your stairlift is made specifically for your staircase making the installation process quick.
Does the track attach to the wall or to the steps?
The stairlift track installs directly to your steps, meaning no modifications to your studs or structure of your walls.
How far from the wall will the track be?
Each installation varies, but a stairlift can typically be installed about 6 inches from the wall
What is the weight capacity?
We offer a variety of stairlifts, with a maximum capacity of 400 lbs. This is calculated based on a standard staircase incline. Varying seat widths, depths, and swivel options also help to accomodate a comfortable ride.
Does HME Accessibility offer price matching?
YES! HME does offer price matching to guarantee the best price for our Savaria stairlifts and vertical platform lifts. Additionally, HME offers the free HME Basic Warranty on top of the standard manufacture’s warranty.
Are there warranties available?
All of our stairlifts come with the standard manufacturer’s warranty in addition to our exclusive HME Basic Warranty. HME also offers the HME Platinum Warranty for added protection. Learn more about warranty options by clicking here.
Can I finance a stairlift or vertical platform lift?
Financing is available for all of our stairlift and vertical platform lifts.
Will I be charged taxes for my stairlift?
Stairlifts are exempt from taxes in Canada, and therefore HST is not applicable when you purchase a stairlift from HME.
Do you have straight stairlifts in stock?
HME typically will have lots of straight stairlifts in stock in our local warehouses for immediate installation.
How do I troubleshoot my stairlift?
If your stairlifts are not working, follow the troubleshooting guides. These guides will help you self-diagnose the issue and get your stairlift up and running.

Require more assistance? Contact your local HME for help.
I need servicing, but my stairlift was not purchased through HME, what should I do?
Contact your local HME about stairlift services and maintenance rates and schedule a visit from one of our highly trained technicians.
Can I move my stairlift to a new location or home after it has been installed?
YES! HME’s highly trained technicians are specialized in removing, disposing, and reinstalling Savaria, Stannah, or Bruno stairlifts. For other models, we can help you remove & dispose of your older unit when a new stairlift unit is purchased through HME.

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